Refund policy
We want you to subscribe with confidence. You can try the platform for free before paying; these are the cancellation and refund terms after you subscribe.
Last updated: 5 November 2026
Free trial
Creating an account and the trial need no payment, so there is nothing to refund for them.
Full refund
You get the full amount back if you cancel within seven days of payment and have not used the plan since paying, meaning you have not created or reviewed a contract with it.
You also get the full amount back for a charge made in error or charged twice for the same order.
After use
If you have used the plan or seven days have passed since payment, the current period is not refunded and your subscription stays active until it ends. We do not renew automatically, so nothing is charged after the period unless you renew yourself.
Service outages
If the platform cannot be used for a long time because of a fault on our side, we compensate you with an extension or a partial refund in proportion to the time lost.
How to ask for a refund
Write to support@oqda.app or use Support inside the platform, with your registered email and the order number. We answer within three working days, and an approved amount goes back to the same payment method within 14 days of approval; your bank may take longer to show it.